Azzurri Pizza Catering

Booking & Cancellation Policy

Last updated: 1 February 2026

These terms apply to all bookings made with Azzurri Pizza Catering.

1. Booking Confirmation

Your event date and agreed service time are only confirmed once the required Booking Fee has been received.

Once the Booking Fee is received, the date and service period are reserved specifically for your event and Azzurri Pizza Catering may decline other enquiries or bookings for the same period.

2. Booking Fee

• A Booking Fee is required to secure your event date.
• The Booking Fee reflects the reservation of our availability and the administration, planning and preparation associated with your booking.
• The amount of the Booking Fee will be provided to you before payment.
• If your event proceeds as booked, the Booking Fee will be deducted from your final balance.
• If the customer chooses to cancel the booking, the Booking Fee is generally non-refundable regardless of how far in advance the cancellation is made, as the date and service period have been reserved specifically for the customer and other booking opportunities may have been declined.
• This is subject to Australian Consumer Law and any rights that cannot legally be excluded.

3. Customer Cancellations

• All cancellations must be communicated to Azzurri Pizza Catering in writing as soon as possible.
• If the customer cancels the booking, the Booking Fee will be retained regardless of the amount of notice provided, subject to Australian Consumer Law.
• Any payments made in addition to the Booking Fee will be considered separately.
• Azzurri Pizza Catering may deduct reasonable non-recoverable costs or commitments already incurred specifically for the event, where permitted by law.
• Any remaining amount will be refunded to the customer.

4. Rescheduling

• Requests to change the event date are subject to availability and must be approved by Azzurri Pizza Catering.
• Where possible, we may offer to transfer the Booking Fee, or provide a credit or discount towards a new booking.
• Any transfer, credit or discount is at the discretion of Azzurri Pizza Catering unless otherwise required by law.
• A rescheduled event will be subject to the prices, packages, travel fees, service fees and conditions applicable to the new booking date.
• A request to reschedule does not automatically guarantee that the original Booking Fee can be transferred.

5. Changes to Event Details

• Any changes to the event date, time, location, guest numbers, package or service duration must be communicated as soon as possible and are subject to availability.
• Changes to the booking may result in an adjustment to the final price.
• Significant changes to the date, location or service requirements may require a new quote.

6. Guest Numbers

• Estimated guest numbers may be provided when the booking is made.
• Final guest numbers must be confirmed within the timeframe specified on your quote, invoice or booking confirmation.
• An increase in guest numbers may result in additional charges and is subject to our ability to accommodate the additional guests.
• A reduction in guest numbers may not reduce the agreed minimum booking value, particularly where staff, ingredients, preparation or other resources have already been committed.

7. Final Payment

• The remaining balance must be paid according to the payment terms provided on your quote or invoice.
• The Booking Fee will be deducted from the total booking price when the event proceeds.
• Additional guests, additional service time, additional staff or other services requested by the customer may result in additional charges.

8. Weather & Outdoor Events

• For outdoor events, the customer is responsible for providing a safe and suitable area for the catering setup.
• Suitable protection from rain, strong wind, excessive heat or other unsafe weather conditions may be required.
• If the proposed setup area is unsafe, Azzurri Pizza Catering may request that the catering equipment be moved to another suitable location.
• If the customer chooses to cancel the event due to weather, the standard customer cancellation conditions will apply unless otherwise agreed.

9. Access & Setup

• The customer must provide reasonable access to the catering area and sufficient safe space for our staff and equipment.
• Any difficult access, stairs, long-distance equipment transport or other unusual setup requirements should be disclosed before the booking is confirmed.
• Additional charges may apply where significant additional setup requirements were not disclosed at the time of booking.

10. Dietary Requirements & Allergies

• Customers must inform Azzurri Pizza Catering of dietary requirements and allergies before the event.
• We will take reasonable care when preparing and serving food.
• However, multiple ingredients and allergens may be handled within the same catering environment and we cannot guarantee a completely allergen-free environment.

11. Cancellation by Azzurri Pizza Catering

• If Azzurri Pizza Catering is unable to provide the agreed service due to circumstances within our control and a suitable alternative arrangement cannot be agreed, the customer will receive any refund or other remedy required under Australian Consumer Law.
• Where circumstances outside our reasonable control affect our ability to provide the service, we will make reasonable efforts to work with the customer to find a suitable alternative arrangement.

12. Australian Consumer Law

Nothing in this Booking & Cancellation Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

13. Acceptance of Booking Terms

• Customers should review this Booking & Cancellation Policy before paying the Booking Fee.
• Payment of the Booking Fee confirms acceptance of the booking conditions provided to the customer at or before the time the booking is confirmed.

Contact

Questions about this policy? Email azzurripizzacatering@gmail.com.

Azzurri Pizza Catering — Australia